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Refund policy
TechFinder UK
Last updated: 25 September 2026
At TechFinder UK, we want every customer to shop with confidence. This policy explains your rights and how we handle returns, refunds, replacements and order cancellations.
We are committed to providing a fair, transparent and straightforward returns process in accordance with UK consumer legislation.
Your Right to Cancel (Change of Mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item without giving any reason. After notifying us of your cancellation, you must return the goods within a further 14 days.
Our change-of-mind cancellation period is 14 days after delivery. Tell us within that period, then send the goods back within a further 14 days after notifying us. No reason is required.
To cancel, email support@techfinderuk.com with your order details and a clear statement that you wish to cancel. Cancellation does not depend on our approval or on receiving our reply within the cancellation period.
You may inspect goods as you would in a shop. Opening packaging alone does not remove your cancellation rights. Please include the supplied accessories and documentation and use suitable protective packaging.
Existing orders: If a 30-day change-of-mind return period was advertised or agreed when you placed your order, we will honour it for that order. Requests after the statutory 14-day period remain subject to the original goodwill-return conditions. This update does not retrospectively reduce rights or promises made when an order was placed.
Customers are responsible for arranging and paying the return shipping costs for change-of-mind returns.
Where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, an appropriate deduction may be made from the refund to reflect any reduction in value, where permitted by law.
Before Returning an Item
Please contact our customer support team before returning any item.
This allows us to provide the correct return instructions, confirm the return address where necessary and help ensure your return is processed as quickly as possible.
Returns sent without prior contact may experience delays in processing.
Returned Item Inspection
All returned items are carefully inspected upon arrival to verify their condition and eligibility for a refund or replacement, where applicable.
Once the inspection has been completed, we will notify you of the outcome and process your refund or replacement where applicable.
Exchanges
We do not offer exchanges for change-of-mind returns. If you would like a different product, you may return an eligible item for a refund and place a new order.
This does not affect any right to a replacement where goods are faulty, damaged, incorrect or otherwise covered by your statutory consumer rights.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible. If you wish to exercise your short-term right to reject the goods, this right generally applies for 30 days from delivery, subject to applicable consumer law.
Where a return is required because the item is faulty, damaged, incorrect or not as described, please contact TechFinder UK before returning it. The customer may be asked to arrange the return using a reasonable tracked delivery service. Where TechFinder UK is responsible for the return under applicable consumer law, we will reimburse the reasonable return postage cost once the return has been approved and appropriate proof of postage has been provided.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
Dead on Arrival (DOA)
If your product arrives non-functional or develops an immediate fault upon first use, please contact us promptly.
Once the issue has been verified, we will arrange an appropriate solution, including a replacement or full refund where applicable.
Lost or Missing Deliveries
If your order has not arrived, please contact us within 21 days of the estimated delivery date.
We will investigate the shipment with the courier and, if the parcel is confirmed as lost, we will arrange either a replacement or a full refund.
Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact TechFinder UK as soon as possible and we will make reasonable efforts to stop the order before shipment.
If the order has already been dispatched, it may not be possible to stop the delivery. However, you may still exercise your applicable statutory cancellation rights and return the goods in accordance with this Refund Policy.
Nothing in this section limits your statutory cancellation rights under the Consumer Contracts Regulations 2013.
Manufacturer Warranty
Many products supplied by TechFinder UK include a manufacturer's warranty.
Warranty periods and conditions vary depending on the manufacturer and product.
Manufacturer warranties are provided in addition to your statutory consumer rights.
Refund Processing
Once your returned item has been received, we will inspect it and notify you of the outcome.
Where a refund is due, TechFinder UK normally processes the refund within 5–7 business days and, where applicable, within the timeframe required by UK consumer law.
For statutory change-of-mind cancellations, we refund without undue delay and no later than 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier. If we agreed to collect the goods, the deadline is 14 days after notification of cancellation.
For cancellation of the whole order, we also refund any standard outbound delivery charge paid. Any extra paid for premium delivery is not refundable beyond the standard delivery cost. We do not charge a restocking fee for statutory cancellations; lawful deductions for diminished value are explained above.
Refunds are issued to the original payment method used when placing the order.
Please note that your bank or payment provider may require additional time to make the funds available after the refund has been processed.
Business days refer to Monday to Friday, excluding UK public holidays.
Contact Us
Business Name
TechFinder UK
Business Owner
Adam Molnar
Business Type
Sole Trader (VAT Registered)
Correspondence & Returns Address
9 Ashton Crescent
Inverness
IV2 3UZ
Scotland
United Kingdom
Telephone
+44 7547 404306
Contact Page
https://techfinderuk.com/pages/contact
Our Commitment
TechFinder UK is committed to handling every return fairly, transparently and in accordance with UK consumer legislation.
Our goal is to provide excellent customer service and make every return or refund request as simple and straightforward as possible.
Thank you for choosing TechFinder UK.
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