Refund policy

TechFinder UK

Last updated: July 2026

At TechFinder UK, we want every customer to shop with confidence. This policy explains your rights and how we handle returns, refunds, replacements and order cancellations.

We are committed to providing a fair, transparent and straightforward returns process in accordance with UK consumer legislation.

Your Right to Cancel (Change of Mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item without giving any reason.

As a goodwill gesture, TechFinder UK extends this period to 30 days from the date of delivery.

To qualify for a change-of-mind return:

  • The item must be returned in its original condition.
  • The item must be returned with all original packaging, accessories and documentation.
  • The item must not have been installed, configured or used beyond what is reasonably necessary to inspect it.
  • The item must be securely packaged to prevent damage during return transit.

Computer hardware that has been installed, modified or used beyond normal inspection may not qualify for a change-of-mind return unless the item is faulty.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Before Returning an Item

Please contact our customer support team before returning any item.

This allows us to provide the correct return instructions, confirm the return address where necessary and help ensure your return is processed as quickly as possible.

Returns sent without prior contact may experience delays in processing.

Returned Item Inspection

All returned items are carefully inspected upon arrival to verify their condition and eligibility for a refund, replacement or exchange.

Once the inspection has been completed, we will notify you of the outcome and process your refund or replacement where applicable.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or not as described, please contact us as soon as possible and preferably within 30 days of delivery.

Where appropriate, TechFinder UK will:

  • Provide a prepaid return label.
  • Arrange a replacement where available.
  • Offer a full refund where a replacement is not suitable or available.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

Dead on Arrival (DOA)

If your product arrives non-functional or develops an immediate fault upon first use, please contact us promptly.

Once the issue has been verified, we will arrange an appropriate solution, including a replacement or full refund where applicable.

Lost or Missing Deliveries

If your order has not arrived, please contact us within 21 days of the estimated delivery date.

We will investigate the shipment with the courier and, if the parcel is confirmed as lost, we will arrange either a replacement or a full refund.

Order Cancellations

Orders may be cancelled at any time before dispatch.

Once an order has been dispatched, it can no longer be cancelled but may still be returned in accordance with this Refund Policy.

Manufacturer Warranty

Many products supplied by TechFinder UK include a manufacturer's warranty.

Warranty periods and conditions vary depending on the manufacturer and product.

Manufacturer warranties are provided in addition to your statutory consumer rights.

Refund Processing

Once your returned item has been received and successfully inspected, refunds are normally processed within 5–7 business days.

Refunds are always issued to the original payment method used when placing the order.

Please note that processing times may vary depending on your payment provider or bank.

Business days refer to Monday to Friday, excluding UK public holidays.

Items That May Not Qualify for a Change-of-Mind Return

Change-of-mind returns may not be accepted if:

  • The product has been installed or used beyond reasonable inspection.
  • The product has been physically damaged after delivery.
  • The product is returned without its original packaging or essential accessories.
  • The return falls outside the applicable return period.

Nothing in this section affects your statutory rights where goods are faulty, damaged or not as described.

Contact Us

Business Name
TechFinder UK

Business Owner
Adam Molnar

Business Type
Sole Trader (VAT Registered)

Correspondence & Returns Address

9 Ashton Crescent
Inverness
IV2 3UZ
Scotland
United Kingdom

Email
support@techfinderuk.com

Telephone
+44 7547 404306

Contact Page
https://techfinderuk.com/pages/contact

Our Commitment

TechFinder UK is committed to handling every return fairly, transparently and in accordance with UK consumer legislation.

Our goal is to provide excellent customer service and make every return or refund request as simple and straightforward as possible.

Thank you for choosing TechFinder UK.